Shipping
Delivery
** Please note that Black&White works with manufacturers, designers and suppliers from all over the globe including Canada, USA, Italy, United Kingdom and Asia. With this, our delivery times will vary from product to product. Please confirm that our estimate times are suitable for your desired needs.
1. What is the Shipping Fee for this item? How can I get the correct Shipping Fee?
For most products on www.shopblackandwhiteremix.com, some products are Free shipping in Canada and some carry a shipping charge. Please confirm this while selection all items offered on our website
2. Do you ship anywhere in Canada?
Yes we ship almost anywhere in Canada except for the following provinces YT, NT, NU. Please note that additional shipping fee may apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z.
3. Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Box.
4. What Courier / Shipping companies does Black&White use?
shopblackandwhiteremix.com uses FedEx, Canpar, UPS, Sameday and Day&Ross and in-house delivery to completelast mile. . We also use a variety of shipping couriers internationally to get our products to Canada then to the last mile.
5. When I try to pay my item, the shipping cost is not correct. How Can I fix it?
When you checkout and find out that the shipping cost is not the same with the one from Shipping Section, please contact us immediately. Please provide us with your physical shipping address, postal code and phone number, our customer service will fix the problem for you manually.
6. I have paid. When will you ship my order?
Most orders shipment will be processed within 48-72 hours from the day that payment is verified and cleared then shipped between 3-15 days based on the item your processed. No weekend, holiday or after hours delivery available.
7. Why do you require my telephone number as mandatory for delivery?
Courier companies request Customers telephone numbers as mandatory for delivery. Courier will contact you if you are not available to receive the delivery or when the driver can not find the address. The courier also needs to contact buyer if shipping damage or shipping lost occurs.
8. How to track my item and how long it will take for shipping?
You will receive an email with the tracking number(s) after your order has been shipped. Please click the tracking number(s) in the email and you will see a webpage showing the tracking details of the shipment(s).
9. Do I need to sign for my item on delivery?
Most couriers do not require signature upon delivery. Driver may leave the package at your front door if nobody at home.
10. I am not at home while the driver delivers my item. Will they redeliver my item?
If you are not at home, the driver may leave the package at your front door. Re-deliveries are made only two times. If you miss the second delivery, you have to pick up the item at the station within a few days before it will be returned back to our warehouse.
11. What if my item/ package arrives damaged?
When you receive your item, please check your item careful. If the package appears damaged, please write "Package Damaged" when you sign for delivery. After receive the package, please email us immediately at shopblackandwhiteremix@gmail.com. We will contact you to proceed the damage claim. Please DO NOT throw away the boxes or packaging materials, otherwise your claim will not be honoured by the shipping company. We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.
12: Do you bring our orders directly to rooms if it's over sized furniture
We do not request that our delivery operators deliver directly to residential rooms. Furniture is To Door delivery.